Privacy Policy

Maksports Arena provides an online platform that allows teams and users to register accounts, manage team information, view arena availability, make bookings, process payments, and receive booking-related communications.

This Privacy Policy applies to information collected through the Maksports Arena website, booking platform, and related services.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you use Maksports Arena, we may collect information such as:

• Name and team information.
• Email address.
• Phone number or other contact information.
• Account login information.
• Booking dates and times.
• Payment and transaction information.
• Information you provide when contacting our support team.
• Technical information about how you interact with our platform.

We only request information that is reasonably necessary to provide and improve our services.

We may use the information we collect to:

• Create and manage your account.
• Register and manage your team.
• Process and manage bookings.
• Process payments and transactions.
• Send booking confirmations and important notifications.
• Respond to support requests.
• Maintain and improve our platform.
• Prevent fraud, misuse, and unauthorised activity.
• Maintain the security and reliability of our services.
• Comply with applicable legal obligations.

When you make a booking, we collect information necessary to identify and manage that booking, including your team, selected date, time, booking status, and payment status.

Payments may be handled by third-party payment providers. Depending on the payment method used, payment providers may collect and process payment information directly.

Maksports Arena does not need to store sensitive payment credentials such as your full card number when those details are handled directly by a payment provider.

We do not sell your personal information.

Information may be shared with trusted service providers where necessary to operate the platform and provide our services.

This may include providers involved in:

• Payment processing.
• Email and communication services.
• Cloud hosting and infrastructure.
• Authentication and account management.
• Analytics and technical services.

We may also disclose information where required by law or where reasonably necessary to protect the rights, property, security, or users of Maksports Arena.

We take reasonable technical and organisational measures to protect information from unauthorised access, alteration, disclosure, or destruction.

However, no online service or method of electronic transmission can be guaranteed to be completely secure.

You are also responsible for keeping your account credentials confidential and should notify us if you believe your account has been compromised.

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

When information is no longer required for these purposes, it may be securely deleted or anonymised where appropriate.

Maksports Arena may use cookies and similar technologies to support essential platform functionality and improve the user experience.

These technologies may help us maintain sessions, remember preferences, understand platform usage, and improve performance.

Some third-party services integrated into the platform may also use cookies or similar technologies according to their own policies.

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request information about how your data is used.

Requests can be made by contacting us using the details provided at the end of this policy.

Our platform may use third-party services for functions such as payments, authentication, hosting, analytics, communication, maps, and other technical services.

These providers may process information according to their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services where appropriate.

Maksports Arena is intended for users who are able to create and manage accounts or bookings in accordance with applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the situation.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

When significant changes are made, we may provide an appropriate notice through the platform or other available communication channels.

The updated policy will include a revised "Last updated" date at the top of the page.

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact the Maksports Arena team.